Exchange Rules

The operator of Onegin Exchange and the party to this document is บริษัท อินโนเวียด จำกัด (English transliteration: INNOVIAD CO., LTD.), a legal entity registered in Thailand on 2 March 2023 under registration number 0835566009592.

Registered address: 90/25 Moo 10, Soi Yot Sane 1, Chaofa West Road, Chalong, Mueang Phuket, Phuket, Thailand.

Contact: support@onegin-exchange.com; @onegin_support.

1.1. This Agreement defines the terms and conditions for the provision of services by Onegin Exchange and constitutes a public offer addressed to any individual or legal entity wishing to use the exchange services.

1.2. By using the website onegin-exchange.com, the User fully and unconditionally agrees to these Exchange Rules, the KYC/AML Policy, the Privacy Policy, and any other documents published on the website.

1.3. Before using the Service, the User is required to review the current version of these Rules.

1.4. The Administration reserves the right to amend this Agreement without prior notice. The latest version is always available on onegin-exchange.com.

Service — the online platform Onegin Exchange, available at onegin-exchange.com.

User — any person using the Service.

Order — a request submitted by the User through the Service to perform an exchange transaction.

Source Currency — the asset transferred by the User to the Service.

Destination Currency — the asset received by the User upon completion of the exchange.

Exchange Rate — the ratio between the Source Currency and the Destination Currency at the time the Order is processed.

Payment System — any third-party payment processor, banking institution, or digital asset network involved in the transaction.

Reserve — the amount of funds available to the Service for processing exchange transactions.

3.1. The Service provides exchange services for digital assets, cryptocurrencies, and other payment instruments available on the website.

3.2. Services are provided under the conditions applicable at the time the Order is created.

3.3. The Service is not a bank, investment company, broker, or payment institution.

4.1. To perform an exchange, the User must create an Order through the website interface.

4.2. After creating an Order, the User receives payment instructions and transfer details.

4.3. An Order is considered accepted for processing once the Service receives the User's funds and all required network or payment system confirmations.

4.4. Exchange transactions are irreversible after the Service receives the User's funds.

4.5. The User confirms that they are the lawful owner of the funds used for the transaction.

4.6. The User is solely responsible for complying with the laws and tax regulations applicable in their jurisdiction.

4.7. The Service makes every reasonable effort to process Orders as quickly as possible.

4.8. If necessary, the Service may request additional information required to complete the transaction.

4.9. If the User decides to cancel the exchange after payment has been made, any refund shall be processed at the current market rate, less a 5% cancellation fee and any actual expenses incurred, including payment processing fees and exchange rate differences.

5.1. Exchange rates and applicable fees are displayed at the time the Order is created.

5.2. The Service reserves the right to modify exchange rates and fees without prior notice.

5.3. All applicable fees are displayed before the User confirms the Order.

5.4. The Service's compensation is either included in the exchange rate or deducted from the amount of the Destination Currency.

6.1. After creating an Order, the User must transfer the specified amount using the payment details provided by the Service.

6.2. Funds are released after the received assets have been verified and confirmed.

6.3. For bank transfer transactions, the Service may establish a payment deadline. Orders may be cancelled automatically if payment is not received within the specified time.

6.4. If payment is received after the Order has been cancelled, the Service may restore the Order and recalculate the exchange rate according to current market conditions.

6.5. For cryptocurrency-to-fiat exchanges, the exchange rate is not fixed during the lifetime of the Order.

6.6. If the market rate changes by more than 0.3% relative to the Binance market price, the Service reserves the right to recalculate the Order, resulting in either a higher or lower payout amount.

6.7. Payouts are made after the required number of blockchain network confirmations has been received.

6.8. To prevent fraud and ensure compliance, the Service may suspend the processing of an Order and hold funds until circumstances are clarified.

6.9. The Service reserves the right to establish minimum and maximum exchange limits.

6.10. When using bank transfers, the User confirms that the payment originates from an account or card lawfully owned by the User.

6.11. If funds are received from corporate accounts or other sources that may present increased operational risk, the Service may deduct additional expenses associated with processing such transactions.

6.12. For cash exchange transactions, the terms and conditions are agreed individually with a Service operator.

6.13. The User agrees to transfer only officially supported digital assets listed by the Service.

6.14. The User must carefully verify all payment details before submitting funds.

6.15. The Service shall not be liable for any losses resulting from errors made by the User when entering payment information.

6.16. After creating an Order, the User must verify all information contained in the Order and confirmation email. If any error is identified, the User must immediately stop the payment process and contact support.

7.1. This Agreement becomes effective once the User creates an Order.

7.2. By creating an Order, the User confirms full acceptance of these Exchange Rules.

7.3. All Order parameters are recorded automatically by the Service and may be used in resolving disputes.

8.1. The Service's liability is limited to the amount received under the specific Order.

8.2. The Service shall not be liable for delays or failures caused by banks, payment systems, blockchain networks, internet providers, or other third parties.

8.3. The Service is not involved in transactions between Users and third parties and does not act as an intermediary in such relationships.

8.4. The User is solely responsible for the accuracy of all information provided.

8.5. Information stored within the Service's databases shall be considered a reliable source of evidence in the event of disputes.

8.6. Neither party shall be liable for failure to perform obligations caused by force majeure events.

8.7. The Service reserves the right to reject an Order and return funds to the sender in accordance with its internal procedures, security requirements, and KYC/AML Policy.

8.8. In certain circumstances, the processing time of an Order may be extended up to 24 hours from the moment the funds are received.

9.1. The Service reserves the right to refuse any transaction without providing a reason.

9.2. The Service may suspend suspicious transactions for additional verification.

9.3. Funds sent to the Service without a valid Order may be returned to the sender after deducting any fees and expenses incurred during the return process.

9.4. The Service may send notifications regarding the status of an Order to the email address provided by the User.

9.5. Any disputes or disagreements shall be resolved through negotiations whenever possible.

9.6. Claims and inquiries may be submitted via email at support@onegin-exchange.com.

9.7. The User confirms that they have read, understood, and fully accepted these Exchange Rules.